JOB TITLE: Desktop Technician

DUTY DAYS: 240

PAY GRADE: N07

SALARY SCHEDULE: Click for Salary Schedule

Primary Purpose:

Provide Tier 1 technical and administrative support for site (campus) based Voice, Video and Data Systems. 

Qualifications:

      Education

• High school diploma required, college preferred
• A+ certification preferred
• Must pass drug and alcohol abuse standards
• Must pass criminal history and MVR driving record checks

      Special Knowledge Skills

• Effective verbal and written communication and interpersonal skills
• Ability to understand operation of equipment
• Ability to read, follow, and interpret software and hardware manuals
• Ability to type on computer keyboard and read monitor
• Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, etc

      Experience:

• 2 years of experience providing customer and tecnology service and support / or education 
• Basic knowledge of/ or experience in network wiring configuration and installation
• Basic knowledge of ' or experience in installation and problem resolution of IP phones
• Knowledge of / or experience in setup and troubleshooting of Microsoft and Apple operating system
• Knowledge of ' or experience in installation of software packages (e.g. MS Office, MS Windows)

Major Responsibilities and Duties:

• Manage procurement, deployment, and inventory of technical equipment
• Install, maintain, repair, update and upgrade new and existing technology equipment and peripherals as required
• Manage setup, installation, configuration, updates and upgrades of campus labs and wireless carts
• Assist with installation and provide problem resolution of wired and wireless network infrastructure which supports voice, video and data operations
• Install, configure, update and upgrade software and test operations in campus enviroment
• Manage desktop security applications and maintain security software on student desktop machines
• Instructi/train district personnel on proper procedures of operation of district network software and equipment
• Complete written record of every service call or repair
• Stay-up-to-date professionally through the selection of quality staff development opportunities for personal growth
• Research district policy, precedent, and current practices prior to taking action
• Participate as an effective team member who contributes to district, department, and content goals
• Demonstrate integrity and ethics
• Provide monthly updates an status reports to campus and technology department
• Utilize time wisely for effecitve management of job responsibilities
• Maintain punctuality in daily work times, appointments, and meetings
• maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers
• Must be available to work during periodic over-time, as required

Benefits:

Medical Insurance Plans

Teacher Retirement Plan

Thanksgiving Holidays / Winter Break / Spring Break Holidays / Vacation Days

Working Conditions:

Mental Demands:

Ability to communicate effectively (verbal); maintain emotional control under stress; interpret policy, procedures, and data; coordinate district functions

.

Physical demands/Environmental Factors:

Frequent prolonged and irregular hours; repetitive hand motions; prolonged use of computer; steady phone interactions; moderate standing, walking, and bending.