Job Title: Desktop Technician
Duty Days: 240
Pay Grade: N07
Salary Schedule: Click for Salary Schedule
Primary Purpose:
Provide Tier 1 technical and administrative support for site (Campus) based Voice, Video
and Data Systems
Qualifications:
Education/Certification:
- High school diploma required, college preferred
- A+ certification preferred
- Must pass drug and alcohol abuse standards
- Must pass criminal history and MVR driving record checks
Special Knowledge/Skills:
- Effective verbal and written communication, and interpersonal skills
- Ability to understand operation of equipment
- Ability to read, follow, and interpret software and hardware manuals
- Ability to type on computer keyboard and read monitor
- Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, etc.
Experience:
- 2 years of experience providing customer and technology service and support / or education
- Basic knowledge of / or experience in setup and troubleshooting of Microsoft and Apple operating system
- Knowledge of / or experience in installation of software packages (e.g. MS Office, MS Windows)
Major Responsibilities and Duties:
- Manage procurement, deployment, and inventory of technical equipment
- Install, maintain, repair, update and upgrade new and existing technology equipment and peripherals as required
- Manage setup, installation, configuration, updates and upgrades of campus labs and wireless carts
- Assist with installation and provide problem resolution for end user voice and telecommunication equipment (IP phones)
- Assist with troubleshooting and Tier 1 problem resolution of wired and wireless network infrastructure which supports voice, video and data operations
- Install, configure, update and upgrade software and test operations in campus environment
- Manage desktop security applications and maintain security software on student desktop machines
- Instruct/train district personnel on proper procedures of operation of district network software and equipment
- Complete written record of every service call or repair
- Stay up-to-date professionally through the selection of quality staff development opportunities for personal growth
- Research district policy, precedent, and current practices prior to taking action
- Participate as an effective team member who contributes to district, and content goals
- Demonstrate integrity and ethics
- Provide monthly updates and status reports to campus and technology department
- Utilize time wisely for effective management of job responsibilities
- Maintain punctuality in daily work times, appointments, and meetings
- Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers
- Must be available to work during periodic over-time, as required
Working Conditions:
Mental Demands:
Ability to communicate effectively (verbal); maintain emotional control under stress; interpret policy, procedures, and data; coordinate district functions
.
Physical demands/Environmental Factors:
Frequent prolonged and irregular hours; repetitive hand motions; prolonged use of computer; steady phone interactions; moderate standing, walking, and bending and working from ladder. Must be able to lift at least 50 pounds
9/5/2018
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